MIRUMI

Help

Frequently asked questions

Shipping, returns, payment — everything you need before you order.

  1. Free express delivery on all orders — 2–4 business days in Switzerland and Europe, 4–7 days for the rest of the world.
  2. You have 30 days to return an item, free of charge, via our returns portal. Full refund once received.
  3. Cards, TWINT, Klarna, Apple Pay and Google Pay. Pay in 3 interest-free instalments from 90.–, in your chosen currency.
  4. Yes — pick your currency in the menu. Prices show and orders are billed in that currency.
  5. You'll get a confirmation email and a tracking link as soon as it ships. Your orders are also in your account.
  6. Our team replies 7 days a week via the Contact page and email, within 24 business hours.