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Frequently asked questions
Shipping, returns, payment — everything you need before you order.
- Free express delivery on all orders — 2–4 business days in Switzerland and Europe, 4–7 days for the rest of the world.
- You have 30 days to return an item, free of charge, via our returns portal. Full refund once received.
- Cards, TWINT, Klarna, Apple Pay and Google Pay. Pay in 3 interest-free instalments from 90.–, in your chosen currency.
- Yes — pick your currency in the menu. Prices show and orders are billed in that currency.
- You'll get a confirmation email and a tracking link as soon as it ships. Your orders are also in your account.
- Our team replies 7 days a week via the Contact page and email, within 24 business hours.
